They say the customer, or the guest, is always right. We're here to dispute that and share some stories that might prove otherwise.

Tuesday, March 22, 2011

Special people require special treatment.

Within the last few weeks I have had a series of what I call “special questions.” 2 in particular stick out in my mind.

The first one is a male who stayed here for his nieces wedding. Now keep in mind that our hotel was built with no rooms on the first floor, and that we have businesses on both sides of us.

When he walks in he insists that he has stayed here before, that he needs a room on the ground level, and that it needs a GREAT view. I explain to him the since he is checking in at 10am and our check in time is at 3pm, the only clean rooms we have are on the fourth and fifth floors. I also informed him that our hotel doesn’t have rooms on the first floor. He kind of grunted and said “well what the hell will I be looking at?” I graciously informed him that there were pretty parking lots and buildings.

I’m not sure what hotel he stayed at, but it wasn’t here. I’m also wondering what kind of uncle would want to spend most of his time looking out a hotel window instead of spending time with his family. I’m just sayin.

The second one is also a male who wants to go to the airport.

guy: how long to get to the airport?
me: 45 minutes.
guy: why is that?
me: ... because that's where they built it?
With this guy I wish I could have come up with something wittier to say, but he caught me totally off guard.
People like this intrigue me. Though they make my work life hell they sure make life in general rather interesting.
~as an end note: don’t give your children your cell phones to play with. They will call hotels and try and talk to you.

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