So, it is that time of the month...again. Another weekend, another softball block. And that means all hell is breaking loose, in the form of not-so-civil disobedience.
We aren't totally sold out tonight, but we are pretty full, and we can only give out so many late checkouts. It's 2pm for rewards members and we aren't supposed to at all for non-rewards members, but one of my managers told me to go ahead and do a few for noon for them. So of course ONE TEAM is coming down wanting all five of the late checkouts.
I advised them to put all of their things in one room and just have that room be a late checkout so that they late checkouts didn't all go to one team, and they balked. I tried to tell them it would be the same as all of them getting late checkouts, except that other people would get a late checkout too (a way to cheat the system, sort of) and they stared at me like I was speaking Korean. I also told them it would help both them AND the desk, but they wouldn't go for it. So they'll probably tell their teammates to do a late checkout anyways, and not let the desk know, and nothing will get cleaned. Joy.
Showing posts with label softball. Show all posts
Showing posts with label softball. Show all posts
Saturday, April 30, 2011
Friday, April 22, 2011
Stack your blocks up, nice and high...
One thing that kind of irks me is room blocks. For those of you who don't know, a block is a set of rooms set aside for certain events/people, such as weddings, meetings, and sporting events. Summer and spring our our busiest seasons because of blocks.
It just so happens that this April, we have the immense pleasure of having not one, but two blocks set up (each a on a different weekend), both for softball. Joy. (You can read my post about what the weekend with the first block was like here.) Of course I am used to blocks and know that they will be awful, but that doesn't mean they're any easier to handle just because they're expected.
Now, one would think, that if you were playing in a sporting event and needed quite a few rooms, you would call oh, let's say, pretty darn far in advance. Most of the teams set blocks up months ago, and the team members have been calling since. Well, about a week and a half ago I had someone who called wanting something like ten rooms, all non-smoking doubles (the most common, and quickly reserved, room), and was surprised and even a bit mad I'd say, that we only had smoking suites left. I told her we could try to work with her, and she agreed to try to come to an arrangement.
She began asking questions about rates and such, and I politely told her that I have never set up a block before, had no knowledge of how to do so, and was not authorized to do so, or even to offer her a multi-room discount, but if she called back three days later, when the girl who can and does set up blocks would be back in, she could reserve as many rooms as she'd like. This angered her slightly more, to which I said something like:
"Ma'am, I understand your need to reserve these rooms, but I cannot assist you as I do not know how. Might I suggest calling a bit sooner the next time you need a block?"
She huffed, I apologized again, and went about my day shaking my head at her procrastination for something so obviously important, and wondering why anyone would wait so long if they had known they needed so many rooms for so long, but being glad I could still help, and that everyone else had taken care of it sooner.
Until today. When someone called wanting 7-10 rooms, all two bed nonsmoking, for exactly a week from now. We have four rooms left, all smoking, all with just one bed. This displeased her, and I gently reminded this woman as well that in fact, most of the teams called months ago to secure their rooms, and we just didn't have much left, but could accommodate her with what we had left. She said she'd stay out of town.
It just so happens that this April, we have the immense pleasure of having not one, but two blocks set up (each a on a different weekend), both for softball. Joy. (You can read my post about what the weekend with the first block was like here.) Of course I am used to blocks and know that they will be awful, but that doesn't mean they're any easier to handle just because they're expected.
Now, one would think, that if you were playing in a sporting event and needed quite a few rooms, you would call oh, let's say, pretty darn far in advance. Most of the teams set blocks up months ago, and the team members have been calling since. Well, about a week and a half ago I had someone who called wanting something like ten rooms, all non-smoking doubles (the most common, and quickly reserved, room), and was surprised and even a bit mad I'd say, that we only had smoking suites left. I told her we could try to work with her, and she agreed to try to come to an arrangement.
She began asking questions about rates and such, and I politely told her that I have never set up a block before, had no knowledge of how to do so, and was not authorized to do so, or even to offer her a multi-room discount, but if she called back three days later, when the girl who can and does set up blocks would be back in, she could reserve as many rooms as she'd like. This angered her slightly more, to which I said something like:
"Ma'am, I understand your need to reserve these rooms, but I cannot assist you as I do not know how. Might I suggest calling a bit sooner the next time you need a block?"
She huffed, I apologized again, and went about my day shaking my head at her procrastination for something so obviously important, and wondering why anyone would wait so long if they had known they needed so many rooms for so long, but being glad I could still help, and that everyone else had taken care of it sooner.
Until today. When someone called wanting 7-10 rooms, all two bed nonsmoking, for exactly a week from now. We have four rooms left, all smoking, all with just one bed. This displeased her, and I gently reminded this woman as well that in fact, most of the teams called months ago to secure their rooms, and we just didn't have much left, but could accommodate her with what we had left. She said she'd stay out of town.
Saturday, April 16, 2011
HOLY HELL IN A HANDBASKET.
Let me just say one thing before I get into this. I usually LOVE kids. I have a two year old niece that is my world. This does not, however, apply when I am at work.
We have 60 rooms. We are sold out tonight due to a softball tourney, and we have 146 people total in the hotel. And probably about 90 of those are kids. They do. Not. Listen. They are heathens.
They run in the halls (which I can see plainly on the cameras) and then tell me they weren't when I ask them not to.
They scream all day long, and then back talk when I tell them they need to keep it down due to noise complaints.
They use our drowning/safety devices as toys.
They put their feet on the tables, or stand on them.
They take food and drink in the pool DESPITE the three signs clearly posted and me asking them not to many times.
They stand right by my counter yelling while I am on the phone or with another guest.
They use 6 or 7 towels per person in the pool when they only need 1, forcing me to do more laundry.
And the parents/coaches?
They stand idly by and watch. And when I ask them to help me control the girls they say well it's not OURS that are doing it.
Yeah, this is my whole weekend.
We have 60 rooms. We are sold out tonight due to a softball tourney, and we have 146 people total in the hotel. And probably about 90 of those are kids. They do. Not. Listen. They are heathens.
They run in the halls (which I can see plainly on the cameras) and then tell me they weren't when I ask them not to.
They scream all day long, and then back talk when I tell them they need to keep it down due to noise complaints.
They use our drowning/safety devices as toys.
They put their feet on the tables, or stand on them.
They take food and drink in the pool DESPITE the three signs clearly posted and me asking them not to many times.
They stand right by my counter yelling while I am on the phone or with another guest.
They use 6 or 7 towels per person in the pool when they only need 1, forcing me to do more laundry.
And the parents/coaches?
They stand idly by and watch. And when I ask them to help me control the girls they say well it's not OURS that are doing it.
Yeah, this is my whole weekend.
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